|Frequently Asked Questions
Question 1: Where did Lumistar come from?
Answer 1: Lumistar was founded in March 2000 with a dedicated professional staff of engineers with extensive experience in the Telemetry industry. The experience of the initial employees (more than 100 years between the key employees) was obtained in various aerospace and telemetry companies. Previous employers seemed to lose the focus of the importance of being a supplier to the telemetry community, and the product quality, delivery, support and customers suffered. Please refer to our mission statement to understand our commitment to the industry. In October 2005, Lumistar was acquired by Integral Systems giving Lumistar the ability to work on larger proojects and add backup resources.
Question 2: Is Lumistar a "spin-off" from another company?
Answer 2: Yes and No. The experience gained by our key employees over the years is a result of both formal education and experience at many telemetry companies throughout the United States. Some of these companies are now extremely large while others are no longer in business today. All of these key people previously worked for SBS Telemetry prior to the start of Lumistar.
Question 3: Can a board level, open-architecture product perform as well as a proprietary box level product?
Answer 3: Absolutely, please compare our data sheets to those of any products in the industry.
Question 4: Everybody says their systems are "Open Architecture", but some of them seem to be really a proprietary architecture that require us to purchase additional products from the same company. Is the Lumistar hardware really open architecture?
Answer 4: We have designed our boards to be usable in most computers and to be used with other 3rd party boards. However, there are numerous brands of computers available in the marketplace, and not all of them follow good design philosophy. Please select your computer carefully and 1) make sure that the power supply will support the cards that you intend to install, 2) card slots are clear of obstructions such as thermal control devices like Pentium III cooling fans, and 3) sufficient airflow exists inside the computer for the cards that you plan to install.
Question 5: We have some computer systems that have Windows 2000 and others that have XP as the operating systems. Is this a problem with the Lumistar software?
Answer 5: No, the Lumistar software is designed to operate under Windows 95, 98, NT, 2000 and XP.